CANCELLATIONS OF SERVICES

User is allowed to cancel / reschedule the orders anytime through the Platform or by communicating with TOTAL TAKE customer care.

• User is allowed to cancel/reschedule the order one hour before the scheduled service delivery time (in case of Schedule job) and within 10 minutes of the job request for on-demand orders. The User will be charged one-unit price as cancellation fee or inconvenience fee in such cases.
• User will be charged one-unit fee and all applicable charges if he cancels/reschedules the job once the service partner reaches the user’s premises or other location where service is to be rendered.
• Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by TOTAL TAKE and further termination of agreement with User.
• User will not be charged for cancellation if the service partner is running late by more than 30 minutes from the scheduled time. The User is urged to consider the geographical factors such as traffic conditions, accessibility and climate conditions before cancelling the request.
• Due to any unforeseen circumstances or internal reasons, TOTAL TAKE reserves the right to cancel any job request at any point of time with communication to user and will not be liable to the User, Vendor, or any other party for the same.
• User is not allowed to cancel/reschedule more than three job requests a day and may be suspended from service for any such activities.