REFUND POLICY FOR SERVICE
User is permitted to claim refund from TOTAL TAKE for:
User can send a mail to support@ttplgroup.co.in within 5 days from the day of job delivery with subject line “Job Reference #-Complaint Category” or raise a complaint against specific order directly from ‘Order History’ page in the Application. TOTAL TAKE team will register the complaint and share the complaint number within 24 hours via mail/ text message. User will receive the final status of the claim within 7 working days via e-mail. If the refund request is approved by TOTAL TAKE grievance redressal officer, refund amount will be credited to customer account within 48 business hours (excluding holidays). TOTAL TAKE reserves the right to approve or decline a refund request. The refund claim will be processed by gathering information about job delivery from the Vendor. The status of the claim will be shared along with reason for approval/decline with the User via the registered mail id of the User.
Note: Refund requests shall only be entertained if payments have been made through wallet/online payment options.
